Overview | Shipping Consultant | Late Delivery Refund

Recover Late Delivery Refunds You’re Owed

Easy Process

Staying true to our mission of delivering innovative shipping cost reduction solutions for businesses, LateDeliveryRefund.com helps companies uncover savings opportunities related to late FedEx and UPS deliveries while exploring additional ways to lower overall shipping costs.

Working alongside experienced industry partners, our solution helps businesses identify eligible late shipments, review invoices for potential billing discrepancies, streamline the refund recovery process with the carriers, and uncover opportunities for improved carrier pricing.

Getting started is simple, helping businesses reduce shipping expenses through available late delivery refund opportunities and smarter shipping cost strategies.

Easy Sign Up Process

Audit Your Shipments

Audit your shipments against FedEx and UPS’ guaranteed time commitments.

Auto Claims Processing

Claims are processed for late parcel deliveries in accordance to carrier's terms & conditions.

Credits Refunded

Refunds are credited directly to your FedEx and UPS shipping accounts.

Ready to Start?

Solution offered to you with the following benefits:

No sign-up fee

No Changes to Your Operations

No Upfront, Out-of-Pocket Service Fees

No Software to Install

No Lengthy Contract

No Risk

Is It Starting to Add Up?

It’s a no-brainer! You can easily cut your business expenses with LateDeliveryRefund.com by Yellowshake!

FAQ's

1. Can I monitor and audit FedEx and UPS on my own?

Sure you can. However, do you know the ins and outs of shipping, billing management, and tracking? Are you ready to waste 95% of your time and resources looking at the correct shipments to identify the 5% of your shipments that are due a full credit refund?

Not to mention, you have to correctly file the necessary claims with the shippers within their specified times to get your money back. The shippers make this process difficult for you.

Let our team help you. It’s what we do every day!

2. Are there service fees?

Your fees are a fraction of the refunds credited to your account as a result of this service.

Service fees are invoiced only after your business has received the shipping cost credited back to your account so there is never any upfront, out-of-pocket expense to you.

3. What is the contract duration for services?

Late Delivery Refund (parcel invoice auditing) service is typically month-to-month and you can cancel at any time.

Shipping price negotiation and contract optimation service requires a service agreement with fixed durations.

4. Will your services affect my relationship with our carrier(s)?

No. The money-back guarantees as offered by FedEx and UPS include an on-time delivery guarantee. They promise to refund your shipping costs when their on-time delivery is not met.

The shipping price negotiation and contract optimization service re-aligns your pricing and terms and conditions to current best-in-class pricing and terms. Our team helps you hold the carriers accountable and maximize your company's profitability.

5. How long does it take to get my late delivery refunds?

You should typically start receiving your refunds directly back from the carrier(s) into your account in as little as one week from signing up for this service.

FedEx Money Back Guarantee Policy

FedEx parcel shipment comes with a money-back guarantee.

However, you only have 15 days to claim a refund for a service delivery failure. If you miss this window to claim your late deliveries, you lose.

For more information regarding FedEx late delivery refund policy, known as the money-back guarantee (MBG), we recommend visiting: https://www.fedex.com/en-us/home.html

UPS Guarantee Service Refund Policy

UPS parcel shipment comes with a money-back guarantee if the attempted delivery of the shipment was not within the specified times.

The UPS late delivery refund policy is known as the Guaranteed Service Refund (GSR).

You only have 15 days to claim a refund for a service delivery failure. If you miss this window to claim your express (air) and ground packages, you lose. For more information on UPS GSR policy we recommend visiting: https://www.ups.com/us/en/home

Our Terms and Conditions

YELLOWSHAKE LLC

REFERRAL PLATFORM TERMS AND CONDITIONS

Effective Date: May 23, 2026

These Referral Platform Terms and Conditions (“Agreement”) govern the relationship between YELLOWSHAKE LLC (“YELLOWSHAKE,” “we,” “us,” or “our”) and the individual or entity accepting this Agreement (“Client,” “you,” or “your”).

By accessing or using the YELLOWSHAKE website(s), submitting information through the website(s), requesting referrals, or engaging with any services offered through YELLOWSHAKE, you acknowledge that you have read, understood, and agreed to be bound by this Agreement.

If you are accepting this Agreement on behalf of a company or organization, you represent and warrant that you have authority to bind that entity to this Agreement.

1. SERVICES

1.1 Referral Platform Services

YELLOWSHAKE operates a referral and informational platform that connects businesses with independent third-party parcel auditing, refund recovery, shipping optimization, logistics consulting, and related service providers (“Service Providers”).

YELLOWSHAKE does not directly provide parcel auditing, invoice auditing, refund recovery, carrier claim filing, shipping consulting, or logistics management services.

1.2 Third-Party Service Providers

Any services performed for Client are provided solely by independent third-party Service Providers pursuant to separate agreements between Client and the applicable Service Provider.

YELLOWSHAKE is not a party to any agreement entered into between Client and a Service Provider and shall not be responsible or liable for:

refund recovery results;
denied carrier claims;
billing disputes;
audit accuracy;
delays in processing;
carrier decisions;
service interruptions;
pricing disputes;
provider performance;
or acts or omissions of any Service Provider.

1.3 No Guarantee of Results

YELLOWSHAKE does not guarantee:

carrier refunds;
shipping savings;
cost reductions;
successful claims;
audit accuracy;
or any financial or operational outcome.

Past performance or historical savings do not guarantee future results.

1.4 Client Responsibility

Client is solely responsible for evaluating, selecting, and entering into agreements with any Service Provider referred through YELLOWSHAKE.

2. THIRD-PARTY FEES AND BILLING

Any fees charged for parcel auditing, refund recovery, logistics consulting, or related services are determined exclusively by the applicable Service Provider under separate agreements between Client and the Service Provider.

YELLOWSHAKE does not invoice Client for third-party services and is not responsible for disputes regarding fees, invoices, credits, refunds, or payment obligations between Client and any Service Provider.

3. AUTHORIZATION TO SHARE INFORMATION

Client authorizes YELLOWSHAKE to share shipping, carrier, operational, account, and related business information with Service Providers for purposes of evaluating and providing services requested by Client.

YELLOWSHAKE will use commercially reasonable measures to safeguard information submitted through its platform; however, Client acknowledges that YELLOWSHAKE is not responsible for the security practices, acts, or omissions of third-party Service Providers.

4. CONFIDENTIALITY

4.1 Confidential Information

“Confidential Information” means non-public business, shipping, operational, financial, technical, customer, or marketing information disclosed by one party (“Disclosing Party”) to the other party (“Receiving Party”), whether oral, written, electronic, or otherwise.

4.2 Obligations

Each party agrees to:

maintain the confidentiality of Confidential Information;
use Confidential Information solely for purposes related to this Agreement;
and not disclose Confidential Information to third parties except as permitted herein.

4.3 Exceptions

Confidential Information does not include information that:

becomes publicly available through no fault of the Receiving Party;
was already lawfully known by the Receiving Party;
is received from a third party without confidentiality restrictions;
or is required to be disclosed by law or court order.

4.4 Authorized Disclosure

Client acknowledges and agrees that YELLOWSHAKE may disclose relevant information to Service Providers for purposes of facilitating requested services.

5. WEBSITE USE

5.1 Permitted Use

Client may access and use YELLOWSHAKE’s website(s) solely for lawful business purposes related to evaluating referral opportunities and related services.

5.2 Prohibited Conduct

Client agrees not to:

misuse the website;
attempt unauthorized access;
interfere with website operations;
upload malicious code;
scrape or copy content without authorization;
or use the website in violation of applicable law.

5.3 Website Availability

YELLOWSHAKE does not guarantee uninterrupted access to its website(s) and may modify, suspend, or discontinue any portion of the website(s) at any time without notice.

6. PRIVACY

YELLOWSHAKE respects your privacy. Information collected through the website(s) or through communications with YELLOWSHAKE will be handled in accordance with YELLOWSHAKE’s Privacy Policy, as updated from time to time.

By using the website(s), you consent to the collection, use, and sharing of information as described in the Privacy Policy.

7. DISCLAIMERS

7.1 No Warranties

THE WEBSITE(S), REFERRAL SERVICES, CONTENT, AND INFORMATION PROVIDED BY YELLOWSHAKE ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YELLOWSHAKE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING:

MERCHANTABILITY;
FITNESS FOR A PARTICULAR PURPOSE;
NON-INFRINGEMENT;
ACCURACY;
OR AVAILABILITY.

7.2 Third-Party Services Disclaimer

YELLOWSHAKE DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY SERVICE PROVIDER OR ANY SERVICES PROVIDED BY THIRD PARTIES.

8. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YELLOWSHAKE SHALL NOT BE LIABLE FOR ANY:

INDIRECT;
INCIDENTAL;
SPECIAL;
CONSEQUENTIAL;
EXEMPLARY;
PUNITIVE;
OR LOST PROFITS DAMAGES

ARISING OUT OF OR RELATED TO:

THIS AGREEMENT;
THE WEBSITE(S);
REFERRAL SERVICES;
THIRD-PARTY SERVICES;
OR CLIENT’S USE OF OR RELIANCE ON ANY INFORMATION PROVIDED BY YELLOWSHAKE.

IN NO EVENT SHALL YELLOWSHAKE’S TOTAL AGGREGATE LIABILITY EXCEED ONE HUNDRED U.S. DOLLARS ($100).

9. INDEMNIFICATION

Client agrees to defend, indemnify, and hold harmless YELLOWSHAKE and its officers, directors, employees, contractors, affiliates, and agents from and against any claims, liabilities, damages, losses, expenses, or costs, including reasonable attorneys’ fees, arising out of or related to:

Client’s use of the website(s);
Client’s use of referral services;
Client’s relationship with any Service Provider;
Client’s violation of this Agreement;
or Client’s violation of applicable law.

10. INTELLECTUAL PROPERTY

All website content, trademarks, logos, graphics, text, software, and related intellectual property are owned by YELLOWSHAKE or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

FedEx® and UPS® are registered trademarks of their respective owners. YELLOWSHAKE is not affiliated with, sponsored by, or endorsed by FedEx or UPS.

11. TERM AND TERMINATION

Either party may terminate this Agreement at any time upon written notice.

Sections relating to confidentiality, disclaimers, limitation of liability, indemnification, intellectual property, governing law, and dispute resolution shall survive termination.

12. INDEPENDENT PARTIES

Nothing in this Agreement creates any:

partnership;
joint venture;
fiduciary relationship;
employment relationship;
agency relationship;
or franchise relationship

between YELLOWSHAKE and Client or between YELLOWSHAKE and any Service Provider.

13. FORCE MAJEURE

YELLOWSHAKE shall not be liable for delays or failures resulting from causes beyond its reasonable control, including:

acts of God;
natural disasters;
internet outages;
cyberattacks;
labor disputes;
governmental actions;
pandemics;
utility failures;
or telecommunications disruptions.

14. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict of law principles.

15. DISPUTE RESOLUTION

Any dispute arising out of or relating to this Agreement shall be resolved exclusively in the state or federal courts located in New Jersey, and the parties consent to the jurisdiction of such courts.

16. SEVERABILITY

If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in full force and effect.

17. ENTIRE AGREEMENT

This Agreement constitutes the complete and exclusive agreement between the parties regarding the subject matter herein and supersedes all prior or contemporaneous agreements, communications, and understandings, whether oral or written.

18. MODIFICATIONS

YELLOWSHAKE may modify this Agreement from time to time by posting an updated version on its website. Continued use of the website(s) or referral services following such modifications constitutes acceptance of the revised Agreement.

19. CONTACT INFORMATION

YELLOWSHAKE LLC
525 Route 73 North, Suite 104
Marlton, NJ 08053
United States

Phone: 1-855-801-4900
Email: info@yellowshake.com

By using the website(s) or engaging with referral services, Client acknowledges and agrees to these Terms and Conditions.

Reduce Shipping Costs. Recover More Savings.